The services provided by SELF BAGS by MATERA SERVIZI S.r.l.s. are governed by these “Terms & Conditions of Service”.

The “Terms and conditions of service” set by SELF BAGS of MATERA SERVIZI S.r.l.s. shall be deemed and considered as an integral part of each individual contract for storage and for any other service finalized with the Customer and could not be severable from the contract itself.


The following definitions apply to the “Terms and Conditions of Service” governing the contract for storage and for any other service finalized with the customer, as follows: “we”, “us”, “our”, the “staff in charge” mean MATERA SERVIZIS.r.l.s. and any partners and associates of MATERA SERVIZI S.r.l.s.; “Customer /s”, “you” and “your” mean the customer holder of a storage receipt hereinafter “receipt”.


Your contract for storage and for other services is entered into with the Company MATERA SERVIZI S.r.l.s., owner of the name “SELF BAGS” and of the website www.selfbags.it, and accepting to store your luggage/item and/or to provide you with different services. By leaving your luggage on our premises and luggage storage, you accept our terms and conditions set in our storage contract and/or in the contract for the provision of different services, on your behalf and / or on behalf of any other interested person, regardless of whether or not you have signed our storage receipt.

These terms and conditions may be changed in writing by one of our fully empowered authorized executive only. Should you entrust your luggage to us giving us oral or written instructions which are in conflict with these “terms and conditions”, and which have not been expressly authorized and approved by us in writing, we shall not be bound by any of such instructions.


The luggage storage service consists in keeping in storage at our facilities (luggage deposit with staff or/and automatic lockers) your luggage/items from luggage storage to collection date.

Customer is hereby informed that he/she does not have a right to withdraw from the transaction, which he/she expressly waives in light of the specificity of the service, and that the reservation is non-refundable.

The reservation email and/or receipt that MATERA SERVIZI S.r.l.s. – sends with the reservation constitutes the reservation.
Locations are open seven days a week. Business hours may slightly differ depending on the storage, please double check it inside each specific storage page.
Reservations can be made on the website 24 hours a day.
Animals are forbidden in all lockers and/or on all premises.
Locations are completely non-smoking.
Access is limited to persons over the age of 18 or accompanied minors.
No storage of perishable foodstuffs.
Maximum weight allowed per locker is 35 KG.
The Customer is responsible for verifying the size and weight of his/her luggage before making a reservation on the site.
No claim or refund request will be accepted in the event luggage exceeds these dimensions and/or weight.
The Customer is also responsible for ensuring that the door of the locker is securely closed before leaving the SELF BAGS;
His/her luggage is locked (codes, locks, etc.) and identified (a tag with the Customer’s name and contact telephone number);
He/she has not left any valuables in his/her luggage, for which the Customer remains responsible and for which MATERA SERVIZI S.r.l.s declines all liability;
There are no animals in his/her luggage;
He/she has left nothing inside the locker when he/she leaves the SELF BAGS location for the last time.
The Customer is responsible for his/her luggage and its contents.
It is the Customer’s responsibility not to leave any identity documents or other documents necessary for travel in the locker. The Customer acknowledges having taken all precautions and measures necessary to ensure that he/she has not left any documents required for travel in the locker. Failing this, MATERA SERVIZI S.r.l.s. shall in no event be liable for any negligence on the part of the Customer.


For security reasons, luggage storage over 48 hours must be made exclusively by reservation and payment on our website “www.selfbags.it”

Any baggage that will be found / forgotten / not collected and unclaimed will be destroyed 5 days after the rental.


Items prohibited by law or considered hazardous under the national legislation, as well as items which by their nature or packaging may cause harm to humans, to the environment or to other luggage carried and/or stored, are not allowed for storage. We do not accept storage of, nor provide different services for goods which at our sole discretion are considered as hazardous.

Stow your bags by MATERA SERVIZI S.r.l.s. does not accept storage for the following items: plants and animals, alive or dead; securities and negotiable certificates (bills of lading, currency, paper money, coins, credit cards and travellers checks); other non-negotiable securities; material that can be considered as pornographic or indecent; weapons (firearms and bladed weapons); software containing information of high value; technology (I phone, I pad, Tablet, PC, Smartphone); garbage; political material; hazardous materials; narcotic or psychotropic drugs; art objects; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (tender offers, both public and private, securities, food stamps and fuel coupons, etc.); architectural models; watches.

The following items can be accepted by by MATERA SERVIZI S.r.l.s only upon written specific authorization or if they are expressly part of the commercial offer of by MATERA SERVIZI S.r.l.s S.r.l.: food and pharmaceutical products; cigarettes and alcohol; fragile objects (such as glass, bottles, etc.); biological tissues and anatomical pieces.

You acknowledge and recognize that the storage of such goods is subject to specific regulations. The assignment must, therefore, be in accordance with the law in force and in accordance with any operational provisions set forth by MATERA SERVIZIS.r.l.s. These directions may change at any time.


The Customer acknowledges and agrees that MATERA SERVIZI S.r.l.s. and / or any Governmental Authority have the right to open and inspect the luggage at any time for security reasons.


You warrant, represent and guarantee to us that:

(A) your full address and contact details have been accurately reported on our storage receipt or on the online form;

(B) the contents of your luggage have been prepared and packed carefully by you to avoid damage to third parties;

(C) the contents of your luggage must not cause damage to other luggage stored with us ;

(D) the contents of your baggage are not prohibited items, and you are not a person or organization with whom we may not legally trade under any applicable laws or regulations;

(E) all applicable laws and regulations have been complied with, in addition to the provisions of this contract;

(F) the economic value of each piece of luggage including its content does not exceed € 1,000.

You agree to indemnify us and hold us harmless from any liability we may suffer, or any costs, damages or expenses, including legal costs, we may incur either to you or to any third parties and arising out of you being in breach of any of these warranties, obligations and guarantees, even if we inadvertently accept a storage that contravenes any of your obligations.


Our liability for the risks of loss or damage to your baggage during the storage period at our premises and specifically attributable to the sole responsibility of MATERA SERVIZI S.r.l.s., will be governed by article no. 1768 and no. 1770 of the Civil Code and in any case cannot, in any objective and/or subjective circumstances, exceed the amount of Euro 300,00 per luggage covered by the insurance described at paragraph 10 of these terms and conditions.

For the part not covered therein by the regulations of the civil code on the storage agreement, no liability is attributable to MATERA SERVIZI S.r.l.s in case of delayed and/or uncollected luggage/item(s) beyond opening/closing times of our premises.

Therefore, MATERA SERVIZI S.r.l.s will be in no way liable in relation to duly and fully proven damages, which can be considered as direct and predictable or indirect consequence of the delay and/or failure to collect.

MATERA SERVIZI S.r.l.s. will therefore not be liable for any missed flights, trains, start up, loss of gain, profit, market, reputation, customers, use, opportunity, even if we had knowledge that such loss or damage might arise, nor for any loss or damage, however indirect, incidental, special or consequential damages determined, including, without limitation, cases of contract termination, negligence, wilful misconduct or default. We will not be liable if we do not fulfil any obligations towards you as a result of circumstances beyond our control such as (the following list is merely illustrative and not exhaustive): acts of God including earthquakes, cyclones, storms, flooding, fire, diseases, fog, snow or frost; force majeure including (but not limited to) war, accidents, acts of terrorism, strikes, embargoes, local disputes or popular uprisings; national or local disruptions; latent defects or inherent vice in the content of the stored luggage; criminal acts of third parties such as theft, robbery and arson; acts or omissions attributable to you or to any third party whose work you will be responsible for; act or omission attributable to a public official; contents of the shipment consisting of any article that is a prohibited item by law or according to the provisions of this contract, even though we may have accepted the shipment and/or storage by mistake. We are not responsible for broken handles and/ or wheels. The sole liability attributable to us in relation to the services provided shall be governed by these general terms and conditions of storage.


Each piece of baggage stored in the premises of our company is covered by insurance of the UNIPOSAI assicurazioniS.p.a. company up to a maximum value of EUR 300.00 per item. Such insurance coverage shall refund the customer for any damages and/or losses directly attributable to MATERA SERVIZI S.r.l.s within the above-mentioned limits, as well as in the event of proven theft by third parties.

Such insurance coverage is not available for precious stones, precious metals, watches, plasma screens, LCDs, satellite navigation systems, mobile phones, PCs, tablets, jewellery, money, glass, china, art objects, antiques, documents or film, tapes, discs, memory cards or any other media containing data or images. The above insurance options do not cover consequential losses, delayed deliveries, or losses arising from a breach of your obligations under these terms and conditions The above-mentioned options do not cover the breakage of handles and / or wheels.

All the shops are controlled with an alarm and with 24 hours video-surveillance.

For further details on the conditions and insurance coverage, please visit our website.


If you wish to make a complaint for lost or damaged luggage, or for any other damages, you must comply with the provisions of the national law; otherwise we reserve the right to reject your complaint. You may send your complaint in writing within eight (8) calendar days from the date of receipt of your baggage. Subsequently to your first written communication, and not beyond the limitation period provided by law or the rules applicable, you must provide documentary evidence of your complaint by sending us all relevant information relating to the loss and damage. We are not obliged to act on any claim until our storage charges and fees have been paid. You do not have the right to deduct the amount of your claim from what you own us. In order to take account of a claim for damage, the contents of your luggage shall be made available to us for inspection at the time of collection. In case of acceptance by us of all or part of your claim, you guarantee that your insurance company or third parties who have an interest in the storage will waive any right, remedy or claim to which they are entitled by virtue of subrogation or otherwise.


Unless otherwise agreed, you agree to pay us the charges and fees for the storage, including the credit card commission, or for the execution of different services, for the luggage deposit in our shops. For the automatic lockers service, you will be charged on your credit card at the moment of the online or on-site purchase. You waive all your rights to challenge our invoices if you do not contest our invoice in writing within seven (7) days from the date of the invoice. The current rates applicable to the storage service are available upon request at our store in Matera located at Vico dei Cappelluti 11, and on our website. You agree to pay the amount due to MATERA SERVIZI S.r.l.s. governed by these conditions within the agreed deadlines. You agree to pay as agreed to MATERA SERVIZI S.r.l.s. in case you need past storage invoicing data, you can make your request through email to our address materaservizi3@gmail.com with copy of ypur storage receipt and tax data in attachment.


In the automated locker center, luggage must be taken from the lockers after having entered the reservation code sent by email to the customer. If the customer does not intend to comply with the resulting costs or becomes unreachable MATERA SERVIZI S.r.l.s shall be entitled to the retention rights in accordance with the provisions of Articles 2756-2761 of the Civil Code and also to proceed with storing and selling goods, in any case after 5 (five) days elapsed from planned luggage collection date,clients who didn’t collect their goods renounce to all their rights on the stored goods, which will become MATERA SERVIZIS.r.l.s. property. Therefore , MATERA SERVIZIS.r.l.s. riserves the right to donate all the goods if note reclaimed in 5 (five) days from planned luggage collection date, to national and international charity organizations.


If any term or condition of this Agreement is declared invalid or unenforceable, such determination shall not affect the other provisions of this storage contract which shall remain valid in full force and effect for the remainder. Exception made for the provisions of any applicable rule; any dispute arising out of or in connection with this storage contract will be governed by the Italian law.


Any dispute relating to the relationship between the parties shall be subject to the exclusive jurisdiction of the Court of MATERA.